Customer Services Associate

Customer Service Associate (CSA)

Category Objectives Course content Eligibility Course Course Duration Salary
Operation Upon successfully completing this course, the participant will: •Introduction to passenger services and regulatory bodies •Female and Male •CSA Course fee is Rs. 41,300/- (Including GST) for 3 weeks program at Hyderabad and Rs. 59,000/-(Including GST) for 45 days program at Delhi •2 Weeks (At Hyderabad Location) and 45 Days (At Delhi, Kerala and Haryana) 17,000 -25,000/- in-hand
•Have an in-depth knowledge of the Customer Service. •Follow safety & security procedures and human factors in aviation •Age: 18 to 26 years
•Gain working knowledge of the various sub-disciplines of Customer Service. •Passengers check-in, travel documents and ticketing •Qualification : 10+2/Graduate and above (in any discipline) from a recognized university
•Acquire the skill set to independently work in any of the niche areas Customer Service. •Passenger boarding & passenger baggage •Good communication skills in English
•CSA Course fee is Rs. 41,300/- (Including GST) for 3 weeks program at Hyderabad and Rs. 59,000/-(Including GST) for 45 days program at Delhi •Manage passengers complaints at the airport
•How to deal with incidents, accidents & emergencies in the aviation security environment
•Work effectively in the TEAM
•Employability & entrepreneurship kill